Terms & Conditions
Last updated: 28/01/2026
1. Service description
The Service provides tools to help users:
- Understand refund and compensation rights
- Prepare claims and communications
- Contact service providers with user authorization
We do not guarantee any outcome.
2. No legal advice
The Service does not provide legal advice. All information is for informational and assistance purposes only.
3. No guarantee of refund
- Airlines and providers make final decisions
- Laws and policies vary and change
- Eligibility does not equal success
By using the Service, you acknowledge that no refund or compensation is guaranteed.
4. Acting on your behalf
When you submit a claim, you authorize us to:
- Communicate with providers
- Send emails and forms
- Reference your documents and claim details
This authorization is limited to the specific claim.
5. Payments
- Fees are charged per claim or subscription
- Fees are non-refundable once analysis or communication begins
- Prices may change for future claims
6. User responsibilities
You confirm that:
- Information you provide is accurate
- You are entitled to submit the claim
- You are 18 years or older
7. Limitation of liability
We are not liable for:
- Provider refusals
- Missed deadlines
- Incorrect third-party information
- Indirect or consequential losses
Maximum liability is limited to the amount paid for the claim.
8. Termination
You may delete your account at any time. We may suspend accounts for misuse or fraud.
9. Governing law
Until a legal entity is formed, disputes shall be governed by the laws of your country of residence.