Frequently asked questions

Your eligibility depends on the type of disruption (cancellation, delay or denied boarding) and the applicable regulation. Use the quick eligibility check to get a preliminary result in under a minute. Under EU 261, passengers may be entitled to compensation when flights are delayed by at least three hours or cancelled at short notice. Similar regulations exist for trains, buses and ferries.

Under EU 261, if your flight is delayed by more than three hours or cancelled, you may be entitled to compensation between EUR250 and EUR600, depending on flight distance and delay length. You also have the right to care (meals, hotel accommodation) in case of long delays. Passengers travelling by bus, coach or ferry have similar rights under EU regulations when journeys exceed 250 km, including reimbursement or rerouting and, in some cases, compensation of 50% of the ticket price.

Yes. The service supports claims for flights, trains, buses, coaches and ferries. Regulations like EU 181/2011 for bus and coach passengers and EU 1177/2010 for ferry passengers provide rights similar to airline passengers, including reimbursement or rerouting in case of long delays or cancellations.

Time limits vary by jurisdiction but are typically around three years from the date of travel. It is best to file as soon as possible to avoid missing deadlines. The guided service can help ensure you meet all necessary timelines.

The Guided Claim (US$5) provides a clear strategy, contacts and message templates so you can submit the claim yourself. The Full Service option (US$20) has the team submit and follow up on your claim until a resolution is reached. Both are one-time fees with no percentage-based cuts, so you keep 100% of any compensation.

Yes. The fee covers the time and expertise required to prepare a claim based on official policies and passenger rights. Unlike contingency-fee companies that take a percentage of your payout, your full compensation remains yours.

You typically need your ticket or booking confirmation, details of the disruption (for example flight or train number and date), and any correspondence from the carrier. Having these documents ready speeds up the process and helps the service craft a proper submission.

Processing times vary by carrier and jurisdiction. Some airlines or rail operators respond within a few weeks, while more complex cases can take several months. Industry data show average payout times range from about 3 to 12 weeks depending on provider responsiveness.

Start by entering your flight details into the eligibility checker. If you are entitled, you can submit a claim using the guided or full-service option. Compensation amounts are determined by flight distance and delay length. For example, short-haul flights may qualify for EUR250, while long-haul flights can receive up to EUR600.

Bus and coach passengers travelling more than 250 km within the EU are entitled to reimbursement or rerouting if the trip is cancelled or delayed by more than two hours. If the carrier fails to offer a choice, passengers may be entitled to compensation of 50% of the ticket price and assistance such as snacks, meals or accommodation.

Yes. Regulation 1177/2010/EU protects ferry and inland waterway passengers. You may claim a partial refund or compensation when your departure is delayed or cancelled. Compensation can range from 25% to 50% of the ticket price, depending on the length of the delay.

In the United States, airlines must refund unused tickets or fees when flights are cancelled or significantly changed, but there is no mandatory cash compensation for delays. In Canada, the Air Passenger Protection Regulations (APPR) require airlines to compensate passengers for delays or cancellations within their control, with amounts varying by flight length and whether the airline is large or small.